FAQs

General Information

Who is OGX®?

At our core, we’re hair scientists who approach beauty in our own way. Inspired by originality, we strive to help you express yourself unapologetically. Because just like you, we love to be different – from our exotic ingredients to the shape of our bottles to our quest to continuously evolve our formulas – and remain unafraid to trailblaze each and every day.

Where can I buy OGX®?

OGX® products can be found in most major retailers and online. Please visit our Where to Buy page to find a retailer near you

Do OGX® products contain sulphates?

Most OGX shampoos and conditioners are free from sulfated surfactants which is clearly marked on the front and back label.

The vast majority of OGX® products contain non-sulphated surfactants. In addition, the brand OGX (R) also has a series of shampoos, created from 2014, containing ammonium lauryl sulfate (ALS) which includes the following products: Bamboo Fiber Full.

How much are your products?

Prices vary by product as well as by store and country.

Do OGX® shampoos and conditioners contain parabens?

All current products that we make do not contain parabens.

Are you products color safe?

Most of our shampoos and conditioners are safe for color treated hair as they are crafted with sulfated free surfactants which is clearly labeled on our products. Our Moroccan Salt Spray is not color safe. Please remember that everyone’s hair is different, therefore results may vary.

Are your shampoos and conditioners pH balanced?

Yes, OGX® products are pH balanced.

  • OGX® Shampoos: between 4.0-6.5
  • OGX® Conditioners: between 3.5-6.0
  • OGX® Body Washes: between 6.0-7.0
  • OGX® Lotions: between 6.5-7.5
Are OGX® products tested on animals?

We do not conduct animal testing in the research or development of our cosmetic products. We believe that our cosmetic products can be validated as safe and effective without compromising animal welfare. Find out more about our commitment to safety here: https://www.safetyandcarecommitment.com/commitment

Are OGX® products gluten free?

Some of our lines contain or could potentially contain wheat and/or Hydrolyzed Wheat Protein (Gluten):

  • OGX O2 Shampoo
  • OGX O2 Conditioner
  • OGX Thick & Full Biotin & Collagen Shampoo
  • OGX Thick & Full Biotin & Collagen Conditioner
  • OGX Thick & Full Biotin & Collagen Dry Shampoo
  • OGX Bonding Plex Shampoo
  • OGX Bonding Plex Conditioner
  • OGX Sake Essence Shampoo
  • OGX Sake Essence Conditioner
  • OGX Sake Essence Elixir
  • OGX Bamboo Fiber-full Thickening Root Booster
  • OGX TeaTree Mint Extra Strength Scalp Treatment
  • OGX Bamboo Fiber Full Big Hair Spray
  • OGX Honey Hold Mega Hair Spray
  • OGX Pomegranate & Ginger Scalp Toner

 

While we strive to keep ingredient lists as accurate as possible, we cannot guarantee that these lists are complete, reliable, and up-to-date. Please refer to the ingredients list on the product packaging for the most accurate list of ingredients.

Which OGX® collection should I use for my hair type?

OGX® has a variety of products and collections to help you look your best! Feel free to browse our products by your hair type, hair benefit or even your mood to help you decide which OGX® product best suits your need or desired look. You can also mix and match our products for added hair benefits.

Do you have any samples or coupons?

Unfortunately, we do not have any coupons or samples at this time. Please check the Sunday sale papers. Frequently, stores like Walgreens and CVS run a sale or rebate on our items. You can also check our social pages for any special promotions!

What if I didn't find my question here?

If you have a question that’s not answered in our FAQs, we want to hear it. Simply send your question via our Contact UsContact UsContact Us page or find us on social!

If you have a question that’s not answered in our FAQs, we want to hear it. Simply find and reach out to us on social!

Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

I am unsure how to use the Argan Oil of Morocco Intense Moisturizing Treatment?

For suggested use of this product please visit this link: Argan Oil of Morocco Intense Moisturizing Treatment Instructions.

What is DMDM and do you use it?

DMDM Hydantoin is a pretty common ingredient used previously as a preservative in a few of our products to prevent mold from developing while the product lives in the steamy, humid shower. While this ingredient does its job well, we will no longer produce any haircare products with DMDM as of September 2021.

To learn more about our new formulas and why we’re making these changes, visit our webpage: https://www.ogxbeauty.com/faqs/formulaevolution/.

How can I be sure your products are safe?

The health and safety of the people who use our products is our top priority.

We carefully select ingredients to ensure the safety and performance of our products and include a list of ingredients used on the product’s label.

Our Safety & Care Commitment means that every product is carefully reviewed and evaluated against internationally recognized standards. It also includes a rigorous safety assurance process designed to meet or exceed industry and regulatory standards for personal care products.

Contact Us

How do I contact Customer Service?

Please visit our Contact Us page.

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